The Intelligent Virtual Assistant, enhancing Workload Automation customers’ experience with natural language processing interactions and troubleshooting actions.
HCL Clara, an Intelligent Virtual Assistant, understands human input, provides answers by tapping into a rich, specialized knowledge base. Clara allows direct interaction with HCL Software products in natural language to execute tasks and enables users to quickly learn how to use and troubleshoot products.
HCL Clara, Your Smart Automation Expert
Create Personalized Experience
-Minimize the FAQ-type calls
Clara offers a human-like, personalized, round-the-clock experience to HCL Software products users, to minimize the FAQ-type calls. Clara facilitates Semantic Search in product documentation to increase the response rate.
Natural Language Processing
-Reduce Common-Issue Repetitive Incidents
Clara saves IT ops time, frees up the users, manages the how-to questions and initiates the initial troubleshooting of HCL Software products conveniently with voice command or simple text chat.
Smart Task Assistance
-Speed Up Learning Curve on New Features
Clara can access your knowledge base, provide recommendations and perform tasks. Clara has the ability to retain the context of the conversation in progress to identify the intents more efficiently. It can predict the next conversation based on the current one and can build the conversation flow at runtime.
Conversational AI Platform
-Customizable Chatbot Supporting Multiple Applications and Platforms
Clara can be customized and used where your team already works. You can use Clara on mobile devices, web browsers, and on popular chat platforms such as Skype, Twitter, Slack, Sametime, and more.
HCL Clara, a Smart & Flexible Virtual Assistant
Clara is an automation bot that enables users to quickly learn how to use and troubleshoot products.
Using HCL Clara With Workload Automation
Performs tasks & actions for the end-userwith HCL CLARA, from your preferred messaging platform!
-On Premise availability
-Integrations with main communication tools (Skype, Microsoft Teams, Slack, Web Client)
-HCL Knowledge base with regular updates
-Possibility to customize the knowledge based and the smart actions on customer needs
-Minimum actions set out-of-the-box
-Exploit WA APIs to potentially enable users to trigger actions and troubleshoot issues